Please note that by placing an order through this website you will agree to the following terms and conditions.
Payments
Payment can be made by one of the following options:-
1: By using the shopping basket and secure server on this website.
2: Through a PayPal invoice
3: By bank transfer (we can supply details if required)
All goods remain the property of CRT Kits until paid for in full.
Ready to run models
We require a deposit at the time of ordering of 50% of the total cost for all ready to run models built to order, the balance being payable on completion. Please contact us to arrange payment either by phone or post. A written acknowledgement and receipt of the deposit will be sent to you on receipt of your order. Please check the details on the acknowledgement are all correct as we will be unable to make any changes once the model is built.
Cancellation Charges
All orders for ready to run models are subject to a cancellation charge of 15% of the total order value if cancelled before work has commenced. Once work has commenced on the models(s) the deposit becomes non-refundable.
Postage and Carriage Charges
Postage charges will be automatically added to orders placed via this website at the following rates:-
Parts - £4.00 per order (which will include a small order surcharge, where applicable).
Coach kits - £7.50 per kit
Van kits - £5.00 per kit
Inland orders are normally shipped by 2nd Class Post or for heavier items by UPS.
Overseas Orders
Europe Rest of world
Parts £5.20 £8.00 per order
Van kits £8.20 £14.20 per order
Coach kits £14.00 £26.50 per order
Please contact us for a quote for larger or heavier overseas orders which will be charged for at cost.
Most overseas orders will be shipped by Royal Mail Small Packet Airmail or Airsure, depending on value and delivery location.
Stock
Whilst we endevour to keep most items in stock, it is inevitable that certain items, especially less popular kits, may be out of stock from time to time. Unless notified otherwise, out of stock items will be placed on backorder for dispatch as soon as they become available. We will contact you if there is likely to be a lengthy delay as the lead time for ordering certain parts can sometimes be several weeks.
Returns
We will always replace or repair, free of postage charges, any item that is defective or not as ordered. We will also replace or exchange any item that was ordered incorrectly but will not, in this instance, be liable for or refund any carriage charges. We will not be able to exchange any item supplied or built to special order. Please contact us before returning any item.
Whilst we do our best to ensure that kits are packed correctly, it is inevitable that mistakes can happen. Please contact us if you receive a kit with missing or incorrect parts for replacement.
Website
Whilst we endevour to ensure that the contents of this website are as accurate as possible we will not be responsible for any misinterpretation of the contents therein.