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Terms and Conditions
Please note that by placing an order through this website you will agree to the following terms and conditions.
Payment can be made by one of the following options:-
1: By using the shopping basket and secure server on this website.
2: By sending details by phone to +44 (0) 1279 876402
3: By sending a cheque (payable to C.R. Tivendale) to
Poplars Farm, Aythorpe Roding, Dunmow, Essex. CM6 1RY. UK
We can take payment by Mastercard, Visa or Maestro. Please include your name exactly as it appears on the card, the three digit security code on the back of the card, and, where appropriate, the start date and issue number.
All goods remain the property of CRT Kits until paid for in full.
Ready to run models
We require a deposit at the time of ordering of 50% of the total cost for all ready to run models built to order, the balance being payable on completion. Please contact us to arrange payment either by phone or post. A written acknowledgement and receipt of the deposit will be sent to you on receipt of your order. Please check the details on the acknowledgement are all correct we will be unable to make any changes once the model is built.
Postage and Carriage Charges
Postage charges will be automatically added to orders placed via this website at the following rates:-
Parts - £3.50 per order
Coach kits - £7.50 per kit
Van kits - £5.00 per kit
4mm scale kits - £3.50 per order
Orders over £300 post free (normally dispatched by overnight carrier),
Inland orders are normally shipped by 1st Class Post or for heavier items by UPS.
Europe Rest of world
Parts £5.20 £8.00 per order
Van kits £8.20 £14.20 per order
Coach kits £14.00 £26.50 per order
Please contact us for a quote for larger or heavier overseas orders which will be charged for at cost.
Most overseas orders will be shipped by Royal Mail Small Packet Airmail or Airsure, depending on value and delivery location.
Whilst we endevour to keep most items in stock, it is inevitable that certain items, especially less popular kits, may be out of stock from time to time. Unless notified otherwise, out of stock items will be placed on backorder for dispatch as soon as they become available. We will contact you if there is likely to be a lengthy delay as the lead time for ordering certain parts can sometimes be several weeks.
We will always replace or repair, free of postage charges, any item that is defective or not as ordered. We will also replace or exchange any item that was ordered incorrectly but will not, in this instance, be liable for or refund any carriage charges. We will not be able to exchange any item supplied or built to special order. Please contact us before returning any item.
Whilst we do our best to ensure that kits are packed correctly, it is inevitable that mistakes can happen. Please contact us if you receive a kit with missing or incorrect parts for replacement.
Whilst we endevour to ensure that the contents of this website are as accurate as possible we will not be responsible for any misinterpretation of the contents therein.